Beware of Scammers Posing as National Broadband Ireland Workers

In recent weeks, reports of scammers posing as National Broadband Ireland (NBI) workers have surfaced across Ireland, including in County Cavan. These fraudsters are using NBI’s reputable name to gain entry into homes, access personal information, and collect fake fees for non-existent services.

Here’s what you need to know to protect yourself and your community from these scams. 

How the Scam Works

Scammers, often dressed in uniforms and carrying fake ID badges, are posing as NBI representatives. They claim they need to access your home for broadband checks, installation, or upgrades. In some cases, they may even say that an upfront fee is required for "additional services" to complete the broadband installation. Once they gain access, these impostors could use the opportunity to gather personal information or take advantage of residents. 

Red Flags to Watch For

To help protect yourself, it’s essential to know the signs that someone may not be a legitimate NBI worker. Look out for these red flags:

1. Unscheduled Visits: NBI representatives will always make an appointment before visiting. If someone arrives unannounced, be cautious and contact NBI to confirm the appointment.
2. Request for Payment: NBI workers will never ask for cash payments, fees, or personal bank details on the spot. If a visitor requests payment, it’s a clear sign of fraud.
3. No Valid ID or Credentials: Legitimate NBI workers should carry valid ID and be willing to show it when asked. Always ask for identification and check it carefully.
4. Pressure to Act Quickly: Scammers often use high-pressure tactics, saying services need to be completed urgently. NBI workers, by contrast, should allow you the time to verify their legitimacy.

Protecting Yourself and Your Neighbors

Here are some practical steps you can take to keep yourself and others safe:

• Verify Their Identity: If someone claims to be an NBI representative, call NBI’s customer service line to verify their identity before granting them access to your property.
• Share Information: Talk to your family, friends, and neighbors, especially those who may be more vulnerable, about this scam. The more people know what to look out for, the safer our community will be.
• Don’t Share Personal Information: Never give personal or financial information to anyone who approaches you unexpectedly, even if they seem legitimate.
• Report Suspicious Activity: If you suspect someone may be posing as an NBI worker, report the incident to the Gardaí and inform NBI directly. Your report can help prevent others from falling victim to these scams.

How to Contact National Broadband Ireland

If you have any concerns about the legitimacy of a visitor claiming to be from NBI, or if you need to verify an appointment, you can reach National Broadband Ireland directly through their official website or by calling their customer support line. NBI’s customer service team is equipped to confirm appointments and answer questions about any services being carried out in your area.

Contact NBI

Staying Connected, Staying Safe

As broadband expansion brings new opportunities to County Cavan, it’s important to stay vigilant and protect ourselves from those looking to take advantage of these developments. Scammers are becoming increasingly sophisticated, but by knowing the warning signs and sharing information, we can safeguard ourselves and support each other.

Remember: staying connected means looking out for one another. By working together, we can help ensure that Cavan remains a safe and welcoming community for everyone. Stay safe, stay informed, and don’t hesitate to reach out if you suspect fraudulent activity.